.

[ PT - LOGO ]

[PRAGA TOOLS]
.
.

 [PT] - P r a g a  T o o l s

 . P r a g a t o o l s . o r g

PRAGA TOOLS - CONTACT US

 E

e - m a i l  :

info@pragatools.org

.
> . Home

.

 Profile . Facilities . Machines . Services . Testimonials . Enquiry form . Feedback .

<
.

 

CUSTOMER CARE POLICY
PRAGA TOOLS LIMITED

PTL has a positive attitude about CUSTOMER COMPLAINTS. We believe that our future depends on our ABILITY to RETAIN our Customer and ensure their continued satisfaction.

CUSTOMERS who COMPLAIN :

- Are OUR FRIENDS.
- Should be THANKED for Taking Trouble to COMPLAIN.
- Should have their PROBLEMS SOLVED..

Every COMPLAINTS :

- Is JUSTIFIED and be dealt PROMPTLY.
- Is a GIFT to PRAGA
- Represents an OPPORTUNITY for us to IMPROVE.

CUSTOMER COMPLAINTS on mistakes help US to analyse the cause, and to LEARN for CONTINUOUS IMPROVEMENT.

PTL CORRECT the MISTAKES and try to avoid them next time. We inform customers, what they have taught us and the IMPROVEMENT BROUGHT about by their complaint.

PTL monitors CUSTOMER SATISFACTION. We keep our selves informed about our customer's attitude towards organisation, its people, products and services.

PTL take COMPLAINTS from our INTERNAL CUSTOMERS (EMPLOYEES) seriously and believe that an organization with satisfied employee finds it easier to make S CUSTOMERS SATISFIED.

PTL REWARDS effective handling of complaints and give RECOGNITION to employees who help to FIND, CORRECT and ANTICIPATE MISTAKES and KEEPS our internal customers SATISFIED.

MANAGNING DIRECTOR

 

.
PRAGA TOOLS LIMITED, CIE GANDHINAGAR,BALANGAR,HYDERABAD 500037(A.P)